Refund policy

Returns Policy

Returns & Refunds Policy

Overview

At The Putting Cheat Code, customer satisfaction is extremely important to us. We proudly offer a 30‑day money‑back guarantee so you can try our product with confidence and peace of mind.

This Returns & Refunds Policy explains your rights, how returns work, and what to expect if you need a refund. It applies to all purchases made through our website and does not affect your statutory rights under UK consumer law.

30‑Day Money‑Back Guarantee

If you are not satisfied with The Putting Cheat Code, you may return it within 30 days of receiving your order for a full refund of the product price.

This guarantee allows you to:

Test the product properly
Use it during practice sessions
Decide whether it improves your putting

Normal use during practice is completely acceptable. This is a genuine risk‑free trial, not a restrictive return window.

Your Legal Right to Cancel (UK Customers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason and without explanation.

If you cancel within this 14‑day period:

You will receive a full refund of the product price
Standard outbound delivery costs will also be refunded
You must return the goods within 14 days of notifying us

Returns Eligibility

To qualify for a return and refund:

The return request must be made within 30 days of delivery
All items included with the original order must be returned
The product must be in reasonable condition
Normal signs of use are acceptable
The item must not be intentionally damaged, altered, or misused

We reserve the right to refuse refunds for products returned in an unreasonable or deliberately damaged condition.

How to Request a Return

To begin a return:

Email us at [your support email]
Include:
- Your order number
- The reason for the return (optional but helpful)
Our support team will reply with return instructions

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked or signed service for protection
We are not responsible for lost or delayed return parcels

Refund Processing

Once your return has been received and inspected:

Refunds will be issued to the original payment method
Processing typically takes 5–10 working days
Your payment provider may take additional time to display the refund

You will receive confirmation once your refund has been processed.

Faulty, Damaged, or Incorrect Items

If your order arrives:

Faulty
Damaged
Incorrect

Please contact us within 48 hours of delivery with clear photos where possible.

In these cases:

We will cover return postage
A replacement or full refund will be issued
No additional cost will be incurred by you

Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

Check with your bank or card provider
Contact us and we will assist promptly

Non‑Returnable Circumstances

We cannot accept returns for:

Items returned after the 30‑day period
Products that are incomplete due to customer handling
Items damaged through misuse or negligence

This does not affect your legal rights for faulty goods.

Exchanges

We do not currently offer direct exchanges.
If you wish to replace an item, please return your original order and place a new one separately.

Cancellations Before Dispatch

Orders may be cancelled before dispatch by contacting us as soon as possible. If an order has already shipped, it must be returned following the standard returns process.